REFUND, CANCELLATION, AND CHARGEBACK
Refunds are only authorized if the product has not been used, remains sealed, and shows no signs of tampering with the bottle. The product must be returned to the sender, with the shipping cost being the customer’s responsibility, within a maximum period of 7 days after receipt.
The refund/chargeback will be processed within up to 10 days. The reshipping fee is R$9.90, which must be paid by the requesting customer.
Bank Slip (Boleto Bancário): The refund will be made via deposit or bank transfer. Please contact our customer support center.
Credit Card: The refund will appear as a credit on your card statement within up to 30 business days.
All requests must be sent to sales@divinomeresearch.com, including your CPF, order number, photos of the product to be returned, and an explanation of the issue.
DEFECTS AND DAMAGES
Within 7 days after receiving the product, if you notice any problem, please contact our support team via email ( sales@divinomeresearch.com), providing your CPF, order number, a description of the issue, and, if possible, attach photos.
SHIPPING COST
The shipping cost on our website is completely variable and may change according to active campaigns on the site, alternating between fixed shipping and free shipping.