Situations That May Cause Delivery Delays
If two delivery attempts are unsuccessful, the order will be returned to the Distribution Center. For a new delivery attempt to be made, it will be necessary to confirm the address. The reshipment delivery time will be the same as the one informed at checkout and will begin counting from the moment the address is confirmed.
After the order is completed, it is only possible to change the delivery address within up to 24 hours. If you provided the wrong address, please contact customer support via email sales@divinomeresearch.com and request the correction.
If you provided an incomplete address, contact customer service and provide the missing information.
Natural or adverse factors: heavy rain, accidents, or strikes in the region where the product should be delivered may prevent the carrier from completing the delivery. In such cases, the product may remain at the postal agency awaiting pickup. Therefore, it is important to track the package using the tracking number or shipping reference provided in the notification email sent when the order is shipped.
When to Refuse Delivery
Products are shipped to customers after inspection by the shipping department. If any of the situations below occur, refuse the delivery and write the reason for refusal on the back of the DANFE (Auxiliary Document of the Electronic Invoice):
product different from what was ordered
opened or damaged packaging
damaged product